POLICIES
Giving You the Best Experience
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We love all of our clients at House of Hair, and we want to make sure everyone feels at home in our salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.
HOUSE OF HAIR POLICY
REFUNDS (Products)You have 14 days if you wish to return or exchange products, they must be unused, in the original packaging and in the same condition as when purchased.
GHD Warranty
 3 years warranty on ghd platinum+ stylers
 2 years warranty on stylers, curling tools, air hairdryer and travel hair dryers.
 6 month warranty on ghd hair brushes.
Please be aware that the warranty starts from the date of purchase so please keep a copy of the original proof of purchase.
The House of Hair Team is happy to help with this return if you would like to bring it back to us to return. Otherwise you can contact GHDhair.com directly and they will help you through the process.
New Clients
New colour clients require a 10 minute consultation with a senior stylist to ensure we know your hair prior to your booking. This allows us to strand test your hair for possible reactions and test the level of lightness we can achieve. We can also test for allergic skin reaction at this time.
Colour services requires a 50% deposit of your total service. This can be deposited into our bank account 48 hours before your appointment or you can pay after your consult via EFTPOS.
Cancellations and No shows
A text reminder is sent exactly 24hrs before your scheduled appointment. This must be confirmed by call, text, or messenger. We will call you at the end of our work day if you haven't confirmed yet to the text reminder. If we still can't get in contact you, we will replace the appointment with someone else.
We all get busy, and we understand that special circumstances are unavoidable and a cancellation of your appointment may be necessary. If you find yourself unable to keep an appointment, we kindly request 48 hours’ notice. This courtesy enables us to schedule another client in this time.
If you confirm then 'no show' without contact, you will require to pay a non refundable 50% deposit to re-book with us. Please ensure you are on time for your appointment as a courtesy to the client that follows. If you are more than 10 minutes late, we cannot guarantee we will be able to complete your service for you and your deposit will be lost.
Unsatisfied with your service?
We hold great pride in our work and everything we do for our clients. If you find that you do not feel satisfied with the work carried out then please let us know within 7 days of your service.